Case study
How a home-care staffing agency outsourced its sourcing pipeline
A home-care staffing agency needed a fast-thinking, bilingual HR recruiter to manage job postings, screening and shift coverage across a high-turnover applicant pool. Within five business days of submitting a request, the agency was interviewing pre-screened candidates and had filled the seat in under two weeks at a predictable, all-in monthly cost.
Executive Summary
A home-care staffing agency was running its full recruiting motion off the side of an already-busy operations team. Job postings across half a dozen boards, screening, shift-coverage scrambles and bilingual interviews were all landing on the same desk, and the math on building that capacity in-house was not appealing: a US direct hire would take six to eight weeks and push the role’s loaded cost above $5,000 a month.
The agency partnered with Global Squirrels and the Contractor plan, which kept performance management on the client side while Global Squirrels handled sourcing, pre-screening, payroll and compliance. Three Spanish-speaking candidate profiles, vetted in Latin America, arrived within five business days. Two had prior recruiting experience in the home-care space.
The seat was filled inside two weeks at an all-in monthly cost of roughly $1,500, a fraction of the equivalent US hire. Weekly job posting activity rose roughly four-fold within the first month, the Spanish-language applicant pool was fully covered with first-round phone screens running in-language, and the operations team got their afternoons back.
The client is a home-care staffing agency placing caregivers with client families. The agency runs a high-turnover applicant funnel that requires continuous posting, screening and shift coverage, with a significant Spanish-speaking applicant base. Performance management for the new hire is handled internally; Global Squirrels supports sourcing, payroll and compliance.
The challenge
Home-care staffing is a volume game. The agency was running its full recruiting motion as a side-of-desk effort for the operations team, and it was starting to show:
- A high-turnover applicant pool where job postings needed to go up across Indeed, Monster, Care.com and several niche home-care boards every single week.
- Daily shift coverage scrambles. When a caregiver called out, someone had to source, screen and place a replacement before the client family was affected.
- A Spanish-speaking applicant base that needed an interviewer who could move fluently between English and Spanish without losing nuance.
- An internal team already stretched thin on operations, onboarding and compliance. There was no spare capacity to take on full-cycle recruiting.
- A real cost ceiling. The Director of Operations had run the math on agency placements and direct hires and needed a model that came in under both, without sacrificing candidate quality.
The solution: Global Squirrels
The agency chose Global Squirrels for two reasons: a bilingual Latin America talent pool that genuinely matched the applicant base, and a cost structure that was transparent enough to compare cleanly against US placement agencies. What that looked like in practice:
- A bilingual full-time HR recruiter sourced through Global Squirrels’ Latin America talent pool, time-zone aligned with the agency’s US operations.
- The Contractor plan, which kept performance management with the client while Global Squirrels handled recruitment, pre-screening, payroll processing and statutory compliance.
- Three pre-screened candidates delivered within five business days of the request being submitted, each with a resume, cover letter and optional voice and typing assessments attached to the profile.
- A transparent cost breakdown shown in both local currency and US dollars before any commitment, with a flat $1.99-per-hour service fee on top of negotiated candidate pay.
- No upfront fee for sourcing. A refundable one-month deposit was collected only after a candidate was selected, giving the agency a way to interview at no cost.
- A service agreement that allowed the agency to terminate the engagement with 30 days’ notice, with refund terms spelled out in advance.
The results
Inside two weeks of submitting the initial request, the agency had a bilingual recruiter in the seat and the sourcing pipeline running at multiples of its previous throughput.
- First three pre-screened candidate profiles arrived within five business days of the request being submitted, two of them with prior home-care recruiting experience.
- Hired recruiter started inside two weeks of the initial request, replacing a planned in-house hire that had been forecast to take six to eight weeks.
- Weekly job postings across Indeed, Monster, Care.com and three niche home-care boards roughly four-fold, from one round per week to ongoing daily activity, within the first month.
- Spanish-language applicant pool fully covered, with the recruiter conducting first-round phone screens in both Spanish and English without translation lag.
- All-in monthly cost held steady at approximately $1,500 (candidate pay plus the $1.99-per-hour service fee), under both local agency-placement and US direct-hire alternatives that had been evaluated.
- Operations leadership freed from hands-on sourcing work and able to redirect attention to client-family relationships and compliance.
Testimonial
Why staffing agencies choose Global Squirrels
- Access to a Latin America talent pool with bilingual capability built in, not bolted on.
- Transparent cost structure: candidate pay plus a flat hourly service fee, shown in both currencies before any commitment.
- A choice between the Contractor plan (client-managed performance) and the Employee plan (fully managed) depending on how hands-on the client wants to be.
- Refundable deposit and no long-term contract, with 30-day termination terms clearly written into the service agreement.
- Pre-screening that includes equipment, environment and optional skills tests, so the candidates arriving on the platform are already ready to work.
Ready to fill your next seat in days, not months?
Need to staff up a bilingual recruiting role, or any other remote function, without the cost premium of US placement agencies? Visit globalsquirrels.com to submit a request and receive pre-screened candidate profiles within five business days.