Responsibilities:
Answer inbound calls from dealership customers and provide timely, accurate information about vehicles and services
Schedule and confirm appointments directly into the dealership CRM (Dealer Center) on behalf of clients
Address caller inquiries regarding vehicle availability, features, and pricing with professionalism and accuracy
Maintain organized and up-to-date records of all customer interactions and appointments within the CRM
Deliver a consistently positive caller experience that reflects well on the client's brand and dealership partners
Collaborate with the internal team to ensure smooth handoffs and follow-ups on customer requests
Requirements:
Previous experience in a receptionist, call center, or customer service role, preferably in the automotive or sales industry
Strong verbal communication skills with a neutral or clear English accent suitable for the US market
Ability to quickly learn and navigate CRM platforms and phone systems such as RingCentral
High level of attention to detail when logging customer information and scheduling appointments
Ability to work independently and manage a high volume of inbound calls efficiently
Professional and friendly phone demeanor with a customer-first mindset
Scope:
Full-time position covering Monday through Friday with a part-time staff member covering additional hours and Saturdays
Serve as the primary point of contact for inbound calls across multiple dealership accounts
Operate within the client's software ecosystem, primarily using Dealer Center and a VoIP phone system
Support the company's mission to blend technology with human engagement for dealership lead management
Adapt to evolving processes and tools as the company scales its service offering