Answer incoming phone calls and respond to patient inquiries.
Schedule and manage patient appointments.
Conduct patient intake calls using established scripts and procedures.
Distribute and collect patient forms and required documentation.
Process co-payments and assist with invoicing activities.
Maintain accurate patient records and appointment information.
Create and schedule social media posts on a regular basis.
Support patient communication and follow-up efforts.
Assist with Spanish-English translation when needed.
Research and troubleshoot administrative issues as they arise.