- Convert Health exists to help ophthalmology practices deliver an exceptional patient experience.
Ideal Candidate Profile:
We're looking for someone who is naturally warm, personable, confident, and service-oriented. The ideal Patient Advocate enjoys connecting with people, listens carefully, and knows how to guide conversations without sounding scripted.
This is not a traditional call-center position. Our Patient Advocates serve as trusted guides, helping patients feel heard, informed, and excited about taking the next step in their vision care journey.
- You'll help patients feel heard, cared for, and confident.
Job Duties:
Answer inbound phone calls from patients exploring medical care.- Follow up with new patient inquiries by phone, text, and email.
- Create a warm, professional, and reassuring experience across every interaction.
- Listen actively, validate concerns, and guide conversations naturally.
- Adapt your tone, pacing, and communication style to each patient.
- Own patient outcomes by ensuring inquiries receive timely, thoughtful, and consistent follow-up.
- Help patients understand their options and next steps.
- Schedule consultations and route patients appropriately.
- Navigate multiple clinics, specialties, and patient journeys.
- Follow call-flow guidelines while using your own words, not a script.
- Balance empathy with efficiency.
- Accurately document patient interactions in CRM, EMR, and practice-management systems.
- Follow practice-specific workflows and communication standards.
- Learn new technologies and processes quickly.
- Contribute feedback that improves our systems over time.