Customer Success Engineer

Mexico
2+ years of experience with Python and Django. Can read, debug, and modify backend code to investigate issues, implement fixes, and generate reports in production environments., 2+ years of experience with JavaScript and React. Can read, debug, and modify frontend code to diagnose UI issues, trace data flow, and implement fixes., Strong proficiency with Chrome Developer Tools and browser debugging techniques. Can trace network requests, inspect DOM state, debug JavaScript, and profile performance issues., Bug Investigation & Root Cause Analysis - Systematically investigates issues from customer symptoms through to root cause. Uses logs, error tracking, code analysis, and debugging tools to trace problems across the full stack., Proactive Monitoring & Issue Detection - Monitors dashboards, error tracking, logs, and alerts to catch issues before customers report them. Develops an instinct for spotting patterns and anomalies that indicate emerging problems., Communicates clearly about technical issues in language that non-technical stakeholders can understand. Provides timely status updates and writes clear resolution summaries for the support chain., Data Analysis & Reporting

Job Duties:

The Success Engineer executes on bug fixes, customer issue resolution, proactive issue detection, feature release validation, and new customer implementations across StratiFi's platform. This mid-level role works under the guidance of the Success Engineering Manager, investigating and resolving customer-reported issues, fixing bugs across the full stack (Python/Django backend, JavaScript/React frontend), monitoring dashboards and alerts to catch issues before customers do, and validating new feature releases for quality. The ultimate goal of this role is to prevent customer churn by ensuring issues are detected early, resolved quickly, and never repeated. 

Key Accountabilities: 

  • Investigate and resolve customer-reported bugs and issues across the full stack 

  • Execute bug fixes in Python/Django and JavaScript/React codebases ● Monitor dashboards and alerts to detect issues proactively before customers report them 

  • Validate new feature releases and flag quality issues before they reach customers 

Support technical implementation and onboarding of new customer

Skill Requirements:

Must have 2+ years of experience in 2+ years of experience with Python and Django. Can read, debug, and modify backend code to investigate issues, implement fixes, and generate reports in production environments.
Must have 2+ years of experience in 2+ years of experience with JavaScript and React. Can read, debug, and modify frontend code to diagnose UI issues, trace data flow, and implement fixes.
Nice to have knowledge in Strong proficiency with Chrome Developer Tools and browser debugging techniques. Can trace network requests, inspect DOM state, debug JavaScript, and profile performance issues.
Nice to have knowledge in Bug Investigation & Root Cause Analysis - Systematically investigates issues from customer symptoms through to root cause. Uses logs, error tracking, code analysis, and debugging tools to trace problems across the full stack.
Nice to have knowledge in Proactive Monitoring & Issue Detection - Monitors dashboards, error tracking, logs, and alerts to catch issues before customers report them. Develops an instinct for spotting patterns and anomalies that indicate emerging problems.
Nice to have knowledge in Communicates clearly about technical issues in language that non-technical stakeholders can understand. Provides timely status updates and writes clear resolution summaries for the support chain.
Nice to have knowledge in Data Analysis & Reporting
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Pay
26898 - 44830 MXN/month
Job type
Full Time
Expected Start Date
Apr 15 2026
Work Location
Remote (Mexico)
Work Hours
Not specified