Customer Support Agent

Mexico
Professional Communication , Hubspot, Technical Aptitude, Attention to Detail, Cross-Functional Communication

Job Duties:

The hire owns the full lifecycle of inbound support requests across client's platform. This role serves as the primary point of contact for advisors, resolving tickets via email, chat, and phone, while acting as the connective tissue between customers and internal product, engineering, and CS teams. The Support Team Hire is also responsible for maintaining queue hygiene, building out self-serve help documentation, and surfacing recurring issues to the right teams. The ultimate goal of this role is to deliver a fast, reliable, and professional support experience that builds advisor trust and reduces churn.

Key Accountabilities:

  • Own the full lifecycle of inbound support tickets from receipt through resolution

  • Represent StratiFi professionally as the face of the product in every customer interaction

  • Keep the support queue organized, prioritized, and within SLA targets

  • Build and maintain help documentation so advisors can self-serve common issues

  • Identify and escalate recurring patterns to product and engineering teams

Skill Requirements:

Nice to have knowledge in Professional Communication
Nice to have knowledge in Hubspot
Nice to have knowledge in Technical Aptitude
Nice to have knowledge in Attention to Detail
Nice to have knowledge in Cross-Functional Communication
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Refer

Pay
15677 - 26129 MXN/month
Job type
Full Time
Expected Start Date
Aug 17 2026
Work Location
Remote (Mexico)
Work Hours
Not specified
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