The primary responsibilities of this position include managing all service desk activities, ensuring the smooth operation of the service desk, and providing top-notch customer service. The Service Desk Coordinator will be responsible for coordinating all service desk staff, managing service desk schedules, and ensuring that all customer service issues are resolved in a timely manner.
Key Responsibilities:
1. Oversee all service desk activities and ensure that all tasks are completed on time and to a high standard.
2. Coordinate service desk staff and manage their schedules to ensure adequate coverage.
3. Resolve customer service issues and ensure that all customers are satisfied with the service they receive.
4. Develop and implement service desk procedures and policies to improve efficiency and customer service.
5. Train new service desk staff and provide ongoing training for existing staff to ensure they are up-to-date with the latest procedures and technologies.
6. Monitor service desk performance and produce reports on this data.
7. Work closely with other departments to ensure a unified approach to customer service.
Requirements:
1. A bachelor's degree in a relevant field or equivalent work experience.
2. Proven experience in a service desk or customer service role.
3. Excellent customer service skills and the ability to resolve issues efficiently.
4. Strong leadership skills and the ability to manage a team.
5. Excellent organizational skills and the ability to manage multiple tasks at once.
6. Strong communication skills and the ability to work well with others.
7. Proficiency in relevant computer software and technology.
Service Desk Coordinator
Mexico
Ability to speak, write, and communicate effectively in English., • Basic computer and operating system knowledge., • Strong communication, telephony, active listening, and customer service skills., • Ability to multi-task, adapt quickly, and work in a fast-paced environment., • Technical awareness to appropriately match resources to technical issues., • Understanding of organizational services and support tools/technologies., • Typing speed of at least 50 WPM with accuracy., • Self-motivated and team-oriented., • Proficiency in Microsoft Office Suite (Outlook, Word, Excel, and Teams).
Job Duties:
Education Requirements:
Must have a High School Diploma
Good to have a Bachelor’s Degree
Skill Requirements:
Must have 5+ years of experience in Ability to speak, write, and communicate effectively in English.
Must have 5+ years of experience in • Basic computer and operating system knowledge.
Must have 5+ years of experience in • Strong communication, telephony, active listening, and customer service skills.
Must have 3+ years of experience in • Ability to multi-task, adapt quickly, and work in a fast-paced environment.
Must have 3+ years of experience in • Technical awareness to appropriately match resources to technical issues.
Must have 3+ years of experience in • Understanding of organizational services and support tools/technologies.
Must have 3+ years of experience in • Typing speed of at least 50 WPM with accuracy.
Must have 5+ years of experience in • Self-motivated and team-oriented.
Must have 5+ years of experience in • Proficiency in Microsoft Office Suite (Outlook, Word, Excel, and Teams).