Service Desk Coordinator

Mexico
• Ability to speak, write, and communicate effectively in English., • Basic computer and operating system knowledge., • Strong communication, telephony, active listening, and customer service skills., • Ability to multi-task, adapt quickly, and work in a fast-paced environment., • Technical awareness to appropriately match resources to technical issues., • Typing speed of at least 50 WPM with accuracy., • Self-motivated and team-oriented., • Proficiency in Microsoft Office Suite (Outlook, Word, Excel, and Teams).

Job Duties:

Service Desk Coordinator

The Service Desk Coordinator is responsible for maximizing the utilization of internal and field resources through daily dispatch and management of incoming service requests, ensuring timely resolution and high customer satisfaction.


Key Responsibilities

Serve as the single point of contact for all customer service requests.
Monitor and manage incoming requests (email, manual entry, direct input) and dispatch to appropriate resources.
Coordinate internal and field teams to maximize billable resource utilization.
Schedule and monitor resource calendars to ensure timely service and accurate time entry.
Communicate clearly with customers regarding incident status, progress updates, changes, and outages.
Track outstanding pre- and post-delivery issues and provide status updates as needed.
Escalate requests that cannot meet agreed service levels.
Enter all work as service tickets and accurately record time and expenses.
Provide accurate reports and metrics on project status, budgets, and support utilization to management.
Complete assigned training and maintain understanding of service desk objectives, team roles, services offered, and support tools.
  • Contribute to improved customer satisfaction, faster turnaround times, increased productivity, and effective teamwork.

Candidate must have computer, headset and good internet

Education Requirements:

Must have a High School Diploma
Good to have a Associate’s Degree

Skill Requirements:

Must have 2+ years of experience in • Ability to speak, write, and communicate effectively in English.
Must have 3+ years of experience in • Basic computer and operating system knowledge.
Must have 3+ years of experience in • Strong communication, telephony, active listening, and customer service skills.
Must have 3+ years of experience in • Ability to multi-task, adapt quickly, and work in a fast-paced environment.
Nice to have knowledge in • Technical awareness to appropriately match resources to technical issues.
Must have 3+ years of experience in • Typing speed of at least 50 WPM with accuracy.
Must have 3+ years of experience in • Self-motivated and team-oriented.
Must have 3+ years of experience in • Proficiency in Microsoft Office Suite (Outlook, Word, Excel, and Teams).
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Pay
9884 - 16474 MXN/month
Job type
Full Time
Expected Start Date
Apr 27 2026
Work Location
Remote (Mexico)
Work Hours
Not specified