Position Overview
We are seeking an experienced Virtual Medical Administrative Assistant with a strong healthcare background to support daily administrative and clinical coordination tasks. This role is ideal for someone highly organized, detail-oriented, and familiar with medical workflows, insurance processes, and patient communication.
The ideal candidate will assist with referral authorizations, patient follow-ups, and quality assurance reviews of medical charts to ensure accuracy, compliance, and completeness of required documentation.
Key Responsibilities
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Process and track medical referrals and prior authorizations
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Communicate authorization status and referral updates to patients and providers
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Perform quality assurance reviews of medical charts to ensure required fields, documentation, and clinical data are complete and accurate
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Identify missing or incorrect data and flag charts for correction
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Relay clinical and administrative information to patients in a professional and compassionate manner
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Assist with follow-up coordination related to labs, referrals, and appointments
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Maintain accurate records in EMR/EHR systems
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Support compliance with healthcare documentation standards and internal workflows
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Collaborate with clinical and administrative staff to ensure smooth operations
Required Qualifications
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Prior experience in a medical or healthcare setting (clinic, hospital, medical office, or healthcare administration)
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Familiarity with EMR/EHR systems
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Experience with referrals, prior authorizations, and insurance verification
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Strong understanding of medical documentation and charting standards
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Excellent written and verbal communication skills
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High attention to detail and strong organizational skills
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Ability to work independently in a remote environment
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HIPAA knowledge and compliance required
Preferred Qualifications
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Medical Assistant, Healthcare Administrator, or similar background
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Experience with quality assurance or chart audits
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Knowledge of insurance plans (Medicare, Medicaid, commercial plans)