Virtual Assistant

• Support daily administrative operations.
• Assist with client communications, scheduling, data management, community outreach coordination, social media management, and administrative tasks.
• Maintain confidentiality and professionalism.
• Utilize artificial intelligence (AI) tools and digital technologies to improve efficiency, communication, and organizational productivity.
• Manage incoming calls, emails, and text messages.
• Schedule appointments, meetings, and community events.
• Maintain calendars and appointment reminders.
• Prepare correspondence, reports, forms, and meeting notes.
• Organize and maintain electronic filing systems.
• Conduct initial client intake and gather required information.
• Assist clients with scheduling appointments and accessing services.
• Respond to inquiries regarding agency programs and community resources.
• Maintain accurate client records and documentation.
• Assist with HIV/STD testing event registrations.
• Coordinate food pantry distributions and outreach activities.
• Support supportive housing and transportation program scheduling.
• Track referrals and follow up with clients as directed.
• Create, schedule, and publish content across social media platforms.
• Monitor social media accounts and respond professionally.
• Develop engaging content promoting agency programs and events.
• Assist with marketing campaigns, flyers, newsletters, and announcements.
• Track social media engagement and provide reports.
• Utilize AI platforms such as ChatGPT, Microsoft Copilot, Canva AI, and similar tools.
• Assist with content creation, document preparation, and communications.
• Research and recommend technology solutions.
• Support automation of administrative processes and workflows.
• Maintain awareness of emerging AI tools and best practices.
• Enter client and program data into agency databases.
• Maintain spreadsheets and service tracking logs.
• Assist with monthly reporting and documentation requirements.
• Ensure accuracy and completeness of records.
• Assist with social media posting and community announcements.
• Help coordinate wellness events, workshops, and resource fairs.
• Communicate with community partners and stakeholders.